Here at Southern Scents Co. we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer returns under the following conditions:
Shipping & Returns Policy
Eligibility for Returns:
- Items must be returned within 7 days of the delivery date.
- Items must be in their original and unused condition
- We do not accept returns on sale items, gift cards, personalized, custom or private label wholesale products. As these products are all made to order
Shipping Process:
We strive to provide you with fast and reliable shipping services. We only ship domestically. All orders are processed within a few business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped. You can review your order tracking through the shipping carrier's website. After we ship our products the journey of the package is out of our control.
Return Process:
- To initiate a return, please contact our customer service team at info@southernscentsco.com with your order number and reason for return.
- Once your return request is approved, you will receive detailed instructions on how to send your item(s) back.
- You are responsible for the return shipping costs unless the item is defective or you received the wrong item.
Refunds:
- Once we receive your return and inspect the item(s), we will process your refund to the original payment method.
- Please allow 5-7 business days for the refund to appear in your account after we have processed it.
- Original shipping charges are non-refundable, except in the case of a defective or incorrect item.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. We will provide a replacement or issue a full refund, including shipping costs.
Contact Us
For any questions or concerns about returns feel free to reach out to our customer service team at info@southernscentsco.com.
We are happy to assist you and we want you to feel like family!